Informed choice, or making a choice based on good information, is the center of the vocational rehabilitation process. VR works with you in making informed choices about:
- Your job goal.
- Services you need to reach your goal.
- Who will provide the services you need.
You share responsibility with your counselor for identifying options and exploring the advantages and disadvantages of each option. Your choice of employment outcome must be consistent with your unique strengths, resources, priorities, concerns, abilities, capabilities and interests. Please ask questions as you work with your counselor so that you understand every available option.
If You Disagree with a Decision
Sometimes you may have a problem with VR services, or your counselor and you may disagree. If this happens or you have concerns or questions, then the following list of people are ready to help you.
Your Counselor’s Supervisor
If you have any problems with the VR process that your counselor cannot help with, you may contact your counselor’s supervisor at any time for assistance.
The VR Ombudsman Office
The VR Ombudsman Office is an impartial service available to any VR customer who has questions, concerns or believes they did not get the services they expected. The Ombudsman listens and helps in resolving complaints. Call toll free at 866-515-3692 or email at Ombudsman@vr.fldoe.org.
The Client Assistance Program
The Client Assistance Program (CAP) at Disability Rights Florida helps with any problem related to VR services. You may contact them any time while you receive VR services. Mail to: Disability Rights Florida, 2473 Care Drive, Suite 200, Tallahassee, FL 32308. Call toll free at 800-342-0823 or 850-488-9071; TDD at 800-346-4127.