Your Rights

Image of stairs with the following quote written on them: George H.W. Bush, 41st President of the United States signed the ADA into law on July 26, 1990. With Today's signing of the landmark Americans with Disabilities Act, every man, woman, and child with a disability can now pass through once-closed doors into a bright new era of equality, independence, and freedom.

Contacts

VR Counselor's Supervisor

If you have any problems with the VR process that your VR counselor cannot help with, you may contact your VR counselor’s supervisor at any time for assistance. To find your VR counselor’s supervisor, VR Area Offices

VR Ombudsman Office: Customer Service

The VR Ombudsman Office will assist you in resolving your customer service needs.

Call

Toll Free at 866-515-3692

Email

Ombudsman@vr.fldoe.org

If you email, include your phone number and the best way to contact you.

Client Assistance Program (CAP)

The Client Assistance Program (CAP) at Disability Rights Florida helps with any problem related to VR services. You may contact them any time while you receive VR services. Mail to: Disability Rights Florida, 2473 Care Drive, Suite 200, Tallahassee, FL 32308. Call toll free at 800-342-0823 or 850-488-9071; TDD at 800-346-4127.

External Link Disclaimer: As a convenience and for informational purposes only, the Florida Division of Vocational Rehabilitation (VR) provides external hyperlinks on its website, directing website users toward certain outside sites; links to these websites do not constitute VR's endorsement or approval of the linked websites, or the information, products or services contained therein. All links VR provides are consistent with the mission of its website. However, VR exercises no editorial control over the information website users may find on external websites. VR also cannot attest to the accuracy or appropriateness of information provided by external websites and organizations.

The Florida Department of Education, Division of Vocational Rehabilitation (VR) is an equal opportunity employer. It is against the law for VR as a recipient of Federal financial assistance to discriminate against any individual in the United States on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief. The application process used by VR to determine eligibility for services, any subsequent services and the entire VR process are subject to these non-discrimination requirements. Auxiliary aids and services are available upon request to individuals with disabilities. VR program receives 78.7 percent of its funding through a grant from the U.S. Department of Education. For the 2022 Federal fiscal year, the total amount of grant funds awarded were $176,521,122. The remaining 21.3 percent of the costs ($47,775,094) were funded by Florida State Appropriations. Revised October 2022.