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Your Rights
Image of stairs with the following quote written on them: George H.W. Bush, 41st President of the United States signed the ADA into law on July 26, 1990. With Today's signing of the landmark Americans with Disabilities Act, every man, woman, and child with a disability can now pass through once-closed doors into a bright new era of equality, independence, and freedom.

Confidentiality and Records Requests

When you choose to become a participant in services of the Division of Vocational Rehabilitation (DVR) all of your case records and information are confidential, privileged and exempt from public records requests.

Confidentiality

Florida law allows DVR to get medical and/or psychological information from doctors or other professionals with your written permission. This information is requested only to help your counselor determine your eligibility and the services necessary to help you get and keep a job. All information discussed with and given to your counselor is confidential.

Should you, as a participant, need documents please work with your local DVR office or assigned DVR counselor and they will help you complete the process. DVR will not discuss or release any information about you without your written consent, as required by law, with the following exceptions:

  • DVR electronically exchanges customer information with the Social Security Administration (SSA). If the information does not match SSA, VR will notify the customer in writing to verify and, if necessary, correct our records.
  • DVR may release records to (1) service providers to provide services to you; and (2) other Florida government agencies and legislative members who have requested information in the performance of official duties.
  • DVR is legally required to (1) report declared intention to harm self, others or property; (2) release information in response to investigations by local, state or federal authorities, and investigations of fraud or abuse; and (3) to release information to report abuse, neglect or exploitation of an elderly person, a person with a disability, or a child.
  • DVR may discuss information regarding your rehabilitation services with the Client Assistance Program (CAP) at Disability Rights Florida when you requested their assistance.
  • DVR may release information to employers for the purpose of verifying employment and wage information in the administration of the program.

Public Records Requests

DVR must ensure that any public records requests are promptly directed to the designated contact for public records at the Florida Department of Education. The official contact for DVR public records requests is:

Call

850-245-9759

Email

PRR@fldoe.org

Mail

325 West Gaines Street, Suite 1544
Tallahassee, FL 32399-0400