Confidentiality Guidelines

Florida law allows VR to get medical and/or psychological information from doctors or other professionals after getting your written permission. This information is requested only to help your counselor determine your eligibility and determine the services necessary to help you get and keep a job. All information discussed with and given to your counselor is confidential. VR will not discuss or release any information about you without your written consent, as required by law, with the following exceptions:

VR electronically exchanges customer information with the Social Security Administration (SSA). If the information does not match SSA, VR will immediately notify the customer in writing to verify and, if necessary, correct our records.

VR may release records to service providers as necessary to provide services to you.

VR may release records to other Florida government agencies and legislative members who have requested information in the performance of official duties.

VR is legally required to report declared intention to harm self, others, or property.

VR is legally required to release information in response to investigations by local, state, or federal authorities and investigations of fraud or abuse.

VR is legally required to release information, as necessary, to report abuse, neglect, or exploitation of an elderly person, a person with a disability, or a child.

VR may discuss information regarding your rehabilitation services with the Client Assistance Program (CAP) at Disability Rights Florida when you have requested their assistance.

VR may release information to employers for the purpose of verifying employment and wage information in the administration of the program.