Frequently Asked Questions for Background Screening

Q: Am I required to have a background screening to provide services for VR?

A: A Yes. Regulations require that individuals who provide direct services to Vocational Rehabilitation (VR) customers must register with the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse (CLH) and submit to and pass a level 2 background screening.

Q: What must I do to obtain a background screening?

A: After your application to provide VR services has been approved, you will receive an email with background screening Clearinghouse instructions by email to help you with the fingerprint registration process.

Q: What are the benefits of having a background screening through the Clearinghouse?

A: Using the Clearinghouse website to initiate screening requests gives us the ability to share the results of criminal history checks among specified agencies and track screenings from the time the screening request is initiated until a determination is made.

Q: What if I already had a background screening completed with another state agency that is in the Clearinghouse?

A: If an individual has been screened by another specified agency and been entered into the Clearinghouse, a provider may request an agency review at no cost. This will allow the specified agency to make an eligibility determination for employment purposes. Benefits of requesting an agency review include:

Q: How do I access the Clearinghouse?

A: The Care Provider Background Screening Clearinghouse (Clearinghouse) website is maintained by AHCA and available through the AHCA Web Portal. If you are not enrolled on the Portal, you will need to create a Portal account before requesting access to background screening and submitting a user agreement. The user agreement for new accounts must be received and approved by staff before accessing the site. The link to the Portal is: https://apps.ahca.myflorida.com/SingleSignOnPortal. Once access is granted, users may initiate a screening, search for screening results, connect to specified agency screenings, select a Livescan service provider, connect to the service provider’s website to schedule appointments, and create and maintain an employee roster.

Q: What if I am an out-of-state applicant who needs background screening?

A: Once registration is complete in the Clearinghouse, you will be required to select a Livescan Service Provider. The Livescan Service Provider Fieldprint has many locations outside of Florida with Livescan and photo capability to have the screening entered into the Clearinghouse. Please visit Fieldprint's website to see if there is a convenient location near you.

Q: Am I required to bring a photo of me to the fingerprinting?

A: No. According to Section 435.12(2)(a), “To ensure that the information in the clearinghouse is current, the fingerprints of an employee required to be screened by a specified agency and included in the clearinghouse must be: 5. Submitted with a photograph of the person taken at the time the fingerprints are submitted.”

Q: Can I go to the local Sheriff’s office to get fingerprinted?

A: As a requirement, each applicant must use the Clearinghouse to search for an approved Livescan Fingerprint Provider in his/her area.

Q: What is an ORI number and why do I need this?

A: An ORI number is required for electronic fingerprint submission. It is a specific code used by an agency requesting criminal history information. This code allows the information to be sent to the correct requesting agency.

Q: How long does it take to get my screening results back?

A: It can take up to seven (7) business days.

Q: What do I need to do if my fingerprints are rejected?

A: When the FBI determines that an applicant’s fingerprints were unable to be processed due to low quality or a data error, they will reject the fingerprints. The applicant will return to the same Livescan Provider with a Transaction Control Reference (TCR) and submit a second set of fingerprints without incurring a second screening charge.

Q: When will my background screening expire?

A: Your fingerprints will be retained in the Clearinghouse for five (5) years.