VR Customer Earns Recognition for Exceeding Sales Goals

Dorian Tacker photo

Jacksonville, FL – Just a year ago, Dorian Tacker was struggling to keep a job and maintain his health. Dorian has anxiety, depression, and Attention Deficit Hyperactivity Disorder (ADHD). He also has a hearing impairment- he’s medically deaf in his right ear. The combination made it difficult for him to find a job, and even tougher to stay employed once someone took a chance on him. That is, until Vocational Rehabilitation (VR) stepped in to help. He reached out to VR to get him headed on a path to success. “I thank VR for helping me and giving me the determination to strive forth,” Dorian said. “I’ve lived in denial about my disability for half my life.”

Sara Cooper, Dorian’s VR counselor, helped him get services she knew would help him find a job. “We helped him access the mental health services and medications he needed to perform his best on the job,” Sara said. “We also referred him for job placement with Employment Connections.” Dorian’s job coach worked with him to take his resume to the next level, which helped him land a job with a local customer call center, Convergys.

Managers at the company didn’t think twice about hiring Dorian. “At Convergys, we are committed to our community and helping those with disabilities,” said Chris Stampfli, a Convergys manager. “Hiring individuals with disabilities benefits Convergys’ long-term viability and profitability by enhancing our corporate image and demonstrating our steadfast commitment to the community.”

After only working with the company a short time, Dorian proved his worth. “He just got a promotion to the Return Caller Department because his sales were exceeding $3,000 a month,” says Sara. “He’s number one on his team and possibly number one in the region, which consists of 600 employees.” She went on to explain how his success with the company is helping Dorian’s mental health as well, “He loves his job and his self-esteem is so much higher now. He sounds completely different on the phone. He is positive and confident and doing well. He is now focused on establishing healthcare coverage so he will have the support needed to keep moving forward.”

Convergys managers plan to continue giving people with disabilities the opportunity to work with their company. “Our experiences show that much work needs to be done to change the misperception that many people with disabilities cannot be fully productive participants in the labor force,” Chris says. “VR does amazing work with the community.”

Dorian plans to continue working with the company and meeting his sales goals. He wants to be an example to other people with disabilities and other employers by showing them that those with disabilities can be productive members of the workforce. “We, as people with disabilities, we are not different,” Dorian says. “I’ve managed to adapt and actually go forth and put all my determination and discipline into the workforce. We’re like everyone else, human beings, with the potential to reach our goals.”

Florida’s Vocational Rehabilitation program is committed to helping people with disabilities become part of America’s workforce. Our employer-focused website, FLJobConnections.com, allows businesses to search at no charge for employees who are ready to go to work, as well as to post available jobs. VR has 80 offices across Florida, and last year helped 6,071 Floridians with significant disabilities find or keep a job. For more information about VR and its services, call (800) 451-4327 or visit Rehabworks.org.