Customers

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Vocational Rehabilitation (VR) is a federal-state program that works with people who have physical or mental disabilities to prepare for, gain or retain employment. VR is committed to helping people with disabilities find meaningful careers.

What is Financial Participation?

VR will look at the income of eligible individuals to determine if they will be required to share in the cost of vocational rehabilitation services. Some individuals or services may be exempt, and a person will not be required to pay toward the cost of these services.

What is Order of Selection?

Under order of selection, all eligible individuals are placed on a prioritized waiting list based on the significance of their disability. Federal law requires that individuals with the most significant disabilities be served first.

Am I Eligible for VR Services?

You may be eligible for VR services if you have a goal to become employed and meet the following criteria:

Your physical or mental disability interferes with your ability to become employed.
VR’s help is necessary for you to prepare for, gain or retain employment.

If you receive Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) for your disability, you are presumed eligible for VR services if you intend to become employed.

VR Orientation Video (Windows Media Player)
This video gives an overview of the VR process and what to expect when you apply for services.
VR Orientation Video with English subtitles
VR Orientation Video with Spanish subtitles
VR Orientation Video with Creole subtitles

Customer Application

Customer Application (Word)
Aplicación Cliente (Word)

Customer Questions

If you have any questions, please call toll-free (800) 451-4327 or (866) 515-3692 (Voice/TDD) or email ombudsman@vr.fldoe.org.

Frequently Asked Questions